Frequently asked questions
⏱️ Order Processing Time
Our current processing time is approximately 1-7 business days. Orders with the video filming service require an additional 7 business days.
Please note that shipping time does not include order processing time.
Thank you for your understanding and patience.
🎥 Packing Video Posting
Customers who purchase the Packing Video Add-on should expect an additional 7 business days for order processing.
Packing videos are posted in order of order numbers. During busy periods, there may occasionally be slight delays, but we appreciate your patience and will post your video as soon as possible.
🌍 Shipping Availability
We offer worldwide shipping.
However, please note that delivery services may be limited or unstable in certain remote areas. In such cases, we may need to contact the shipping carrier to confirm the latest delivery availability.
Currently, we offer flat-rate shipping to:
Asia, United States, Australia, New, Zealand, Canada, United Kingdom, Europe, Middle East
For other regions, shipping costs may vary depending on your location.
Luxury Scoop & Luxury Gacha Shipping Notice
For Luxury Scoop & Luxury Gacha, we currently ship to:
United States, Canada, United Kingdom, Most European countries, Australia, New, Zealand, Most parts of Asia
If your country is not listed above, shipping may be subject to additional fees or may not be available.
Please email us before placing your order so we can confirm delivery options for your location.
Email: luckycupcakegifts@gmail.com
📦 Shipping Time
Lucky Scoop orders are shipped by air.
Estimated shipping time is 7–14 business days.
Luxury Scoop & Lucky Gacha
Due to the size of these items, they are shipped by sea freight.
Estimated shipping time is approximately 30–35 days, depending on your destination.
Delivery to remote areas may take 45 days or longer.
Need your Luxury order sooner?
✈️ Air shipping is available for an additional shipping fee. Estimated delivery time is 7–14 business days.
Please note that all delivery estimates are shipping times only and do not include order processing time. Actual delivery times may vary due to customs clearance, weather, port congestion, and local carrier operations.
⚠️ Order Policy
Please make sure all order details and shipping information are correct before placing your order. Once an order has been placed, it cannot be changed, canceled, or modified. All sales are final.
We are also unable to change the shipping address after an order is submitted, so please double-check your address carefully before checkout.
📩 Questions?
If you encounter any issues while ordering, please don’t hesitate to email us — we’re always here to help.
luckycupcakegifts@gmail.com