Refund policy

Return & Refund Policy – Lucky Cupcake Gifts

At Lucky Cupcake Gifts, we take pride in providing unique and delightful products for every occasion. Please review our Return & Refund Policy before making your purchase.

All Sales Are Final

All purchases made through Lucky Cupcake Gifts are final. We do not offer returns, exchanges, or refunds once an order has been placed.

Refunds (Special Circumstances Only)

Refunds will only be issued under special circumstances — specifically, if Lucky Cupcake Gifts is unable to fulfill your order for any reason (for example, if an item becomes unavailable or we are unable to ship your order).
In such cases, we will notify you by email and automatically process a full refund to your original method of payment.

No Refunds After Shipment

Once your order has been shipped, we cannot offer any refunds, cancellations, or modifications.
Ownership and risk of loss transfer to you when the carrier accepts the shipment.

Damaged or Incorrect Items

We understand that issues can sometimes occur during shipping.
If your item arrives damaged or defective, we will gladly assist.

To qualify for a replacement:

1. Contact us within 2 days of receiving your order.

2. Provide a clear photo of the damaged or incorrect product, including packaging if applicable.

3. Once verified, we will send a replacement at no additional cost.

Lost or Missing Packages

If your order does not arrive or is marked as delivered but cannot be located, please contact us. We will work with you to review the case and determine the next appropriate step.

Contact Us

If you have any questions or need help with an order issue, reach out to us at:
📧 luckycupcakegifts@gmail.com