Shipping policy

Shipping Policy – Lucky Cupcake Gifts

At Lucky Cupcake Gifts, we are proud to offer worldwide shipping to most major countries and cities. Please review our shipping guidelines before placing your order.

 

Worldwide Shipping Availability

We currently ship to a wide selection of countries around the world.
If your country is not listed at checkout, please send us a DM or email us at luckycupcakegifts@gmail.com. We will review your request and see if we can add your location to our shipping list.

Limited Orders in Certain Regions

Due to shipping costs, customs restrictions, and regional limitations, we are only able to accept limited order quantities from customers in some specific countries.

If you are unable to complete checkout after entering your address, please try:

  • Maximum 2 scoops per order, or

  • Contacting us for assistance.

Processing & Delivery Times

Orders are processed after payment has been successfully confirmed.

  • Standard orders are typically processed within 1–7 business days before shipment.
  • Orders that include TikTok or Instagram Video Add-ons require an additional 7 business days for filming and preparation before shipment.

Business days exclude weekends and public holidays.

Delivery times vary depending on the product and shipping method.

  • Luxury Scoop & Luxury Gacha orders are shipped via sea shipping and typically require 30–35 days for delivery after shipment, depending on the destination. Delivery to remote areas may take up to 60 days.
  • Lucky Scoop orders are shipped via air shipping and typically require 7–14 business days for delivery after shipment, depending on the destination.

 

Please note that order processing time is separate from shipping transit time.

 

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, tracking information will be provided when available.

Air Shipping

Orders shipped by air can be tracked throughout the delivery process. Tracking updates are typically available within 24–48 hours after the carrier receives your package.

Sea Shipping

Due to the nature of sea shipping, tracking updates are limited while your shipment is in transit.

Tracking will usually begin updating again after the shipment arrives at the destination port, clears customs, and is handed over to the local delivery carrier.

If you would like to check the vessel departure date, estimated arrival date, or internal shipping status during sea transit, please contact us at luckycupcakegifts@gmail.com. We'll be happy to provide the latest available shipping information

Shipping Delays

  • We do our best to ensure your order arrives on time; however, delays may occur due to the shipping carrier, customs processing, or unforeseen events (such as natural disasters or strikes).

  • Lucky Cupcake Gifts is not responsible for delays caused by these external factors.

  • All delivery time estimates are approximate and cannot be guaranteed.

Incorrect Shipping Information

  • Please verify that your shipping address and contact details are accurate before placing your order.

  • Once your order has been paid for (confirmed), we are unable to modify the shipping address.

  • Lucky Cupcake Gifts is not liable for packages that are lost or undelivered due to incorrect or incomplete address information provided by the customer.

  • If a package is returned to us because the address was incorrect, additional shipping fees may be required to resend the item.

Contact Us

For any shipping questions, concerns, or special requests, feel free to reach out:
📧 luckycupcakegifts@gmail.com